Your learning success is our top priority. We offer a 100% Money-Back Guarantee for your peace of mind.
At CertRaptor, your learning success is our top priority. We're confident in the quality of our training resources and want you to feel completely supported. That's why we offer a 100% Money-Back Guarantee if you do not pass your certification exam on the first attempt after completing our practice tests.
Full refund if you don't pass your certification exam on the first attempt
Request refunds within 60 days of purchase or 10 days of exam attempt or whichever comes first
All approved refunds processed within 4 business days
Understanding our refund process and eligibility criteria
Refund requests must be submitted within 60 days of your purchase OR within 10 days of your certification attempt or examination (whichever comes first). Requests after this period cannot be processed.
While we generally follow a no-questions-asked approach, we may ask for proof of your exam results if we suspect any misuse of this policy.
A small transaction processing fee of INR 5.00 will be deducted from all refunds to cover payment gateway charges.
Refunds are not applicable for incorrect course selections, accidental purchases, or course replacement requests.
Simple steps to submit your refund request
To request a refund, simply reach out to us through our Contact Us page:
Reach out through our Contact Us page using your purchase email
Include 'Refund Request' in your email subject line
Provide a brief note explaining your refund request
Our support team will review and respond promptly
We're here to make sure your learning journey is smooth and worry-free. If you have any questions about our refund policy, feel free to contact us anytime!
Use the email associated with your purchase for faster processing
This Refund & Cancellation Policy is governed by Indian consumer protection laws and our Terms of Service.